During this short school break, we went to the Malacca after spending 1 night at PJ. It was another trip after the last visit in 2007. The kids still remembered the last trip with the trishaw riding and chicken rice ball.
This would be my 4th visit to Malacca. First when I was in Form two during a school trip. 2nd time right after the graduation when we were touring around West Malaysia before departed for future. Thrid being in 2007. That trip also saw the little one suffered from food poisoning and hospitalized after the trip.
It was a great trip again although I was greatly upset with the service provided by the so called 5-star hotel (Marriot...)
First, when I checked in at 2.30pm, I was informed the room was not ready. Then when I requested to have the key first so I would not need to return to collect the keys. I was refused and the receptionist resisted and I walked off. Some three hours later, I returned to the hotel in anticipation that the room would have been ready. I had the car drove to the hotel car park but I was shocked to be asked that I would need to pay for an entrance fees of RM3. I was totally furious about this.
I walked to the counter and demanded for the key and I asked why I needed to pay the RM3 parking fees as I was already the hotel guest. The receptionist insisted that it was the hotel policy. And so I demanded for the manager. The so called manager explained to me that she needed to pay for car park too during her stay in KL etc. I replied that that was not relevant to this incident as it would not be my interests if someone else charged for someone else. The issue was then I was charged now. I further challenged that what if I just parked the car at the lobby side to collect the key and would I still be charged for the entrance fees. She could only stared at me smiling. I further asked why I would need to pay as it was the hotel fault for not issuing the key to me when I checked in some three hours ago. Was I not the hotel guest by then? She claimed she would reimburse the fee but I commented that it was not for the RM3 but it was the thought for customer that count. I walked off without bother such so called 5-star hotel manager. I was furious as well as I was not being called to inform that the room was ready. For the charges that I paid and at which I had left the counter with anger remark, the hotel should have called informing me of the room readiness. Nothing. I was not called etc. We had the kids to the swimming pool and upon return, there was a letter to me that requested for a return call to the manager. I laughed... why would I need to return call as the hotel should have approached me personally instead of a note.
5 star hotel.. Beware and such hotel would not worth to spend money on.
When I checked out the next morning, I was shocked to have found out that the home address was wrong. I shaked my head as that address was just simply "copied" from my IC with error. The IC have clearly legible text that no one would have spell wrongly. I just wonder why Jalan Emas had become Jalan Ehsan. This had proven again how profesional for this hotel. Next, I swiped my card and observed that the parking fees was not reimbursed. This hotel was not thoughful for its customer but also not trustworthy for its promise. Well, this would be my first and last visit to Marriot. You have failed me. When I have time, I would write to the hotel management for this unpleasant stay.
0 comments:
Post a Comment