At 11.30pm, the little one complained about stomachace and PM a few times within a hour. Normally he would not have complain if he could take the pain. I worried and so brought him to the so called "Specialist Hospital" (one of the prestigous hospital in Ipoh) for immediate medical consultation. It was never a pleasant experience to deal with those so called health care service provider... and this time, it turned out to be true again and history repeated for itself...
Upon arrival, I hugged the little one to the emergency bay. The nurse just stared at me and asked me why. I said he had stomachache etc. She did not even bother to ask me to have the kid to the bay for examination, but instead asked me to fill up a form. Having this, I immediately had my anger on and replied loudly "What type of emergency service is this. you only bother for paper work while not even bother to look at the patient .." The nurse was emotionless and insisted me to fill up the form and asked me the little one is elder or younger or how many kids. I wrote on the paper 2. She asked again and I replied " You do not know how to read number is it? Isn't this is 2?" Another nurse came to help with asking me to have the little one weighted. Then I was directed to have the little one to the sick bay for examination. I looked around and there was only the little one and another Indian kid. So I timed to see when would the little one be attended to. And so the little one was attended to within 3 minutes. This was still ok... but the doctor behaviour and "professionism" really questionable.. He started asking a lot of questions (as usual, the diagnosis of doctor only is ask) blablabla..and when he asked "Does he has fever?" I silent and he asked again. I said "How do I know now? You are a doctor, isn't it you are going to tell me or use a thermometer to check?" He turned and murmured to his nurse and I teased him why not using a thermometer to check now! And he became inpatience and threw his patient record pad and seeing this I told him I would file an official complaint to his administration for this rudeness. Then he changed and started having some "diagnosis" on the little one. Then he walked away without telling me anything.
Later, he asked what did I want to do?I was really shocked with his "suggestion" I teased with replying that "isn't that a doctor must advice and tell the patient what to do instead of the patient informed the doctor to do something?" Then he said to have medication and I answered fine. I paid and left this so call health care service provider. This was just another unpleasant encounter with the medical staffs and I remembered this was the same doctor. Shame on you! Doctor
I would never give face to the health care service provider as nowaday it is so commercialized and they do not serve the community with heart. I acknowledged they would face hundred of different patients. but if you cannot do the job, then please do not do it and do not call yourself nurse and doctor. Shame on you!
i will write a letter of complaint to the hospital.
Nurse and Doctor, it is the psychological manner you will need to offer to the patients. With your sincere attention, the patients would feel better even thought the psychological assistants may not help curing the illness. Shame on you...