In loving memory of my beloved wife

I am not sure when is the start of the "ghost festive" according to Chinese. I began seeing some old ladies burning at roadside and so I believed it could be the arrival of the festive. I normally do not feel anything at all at this season. And not too this year and all of following. But I do worry only one thing. Would you be bullied? But if according to the calculation, your path is heavenly path and so should not have such annoyance disturbance by those "hungry ghost" And so if there were, I believed with your kind hearted, they will be still impressed and be friended. If there is anything wrong, pls let me know.

Yesterday, I received a call from Hong Leong bank following up the last complaint I had made through email to the headquarter through investor relationship. They offered apology and assure appropriate manner will be taken to ensure continuous good customer service. How sincere and how effective it would, I did not know but I did know the consumers must have the courage to stand on their rights instead of blindly mislead by individual. Why I said so... my mother and my friend was in the bank next day, and amazingly the teller (another girl) did not even ask for the IC till my friend asked why this round did not need the IC? She claimed that she was going to ask for it and recognized we were the complaint the day before. I guess the complaint had been made known. And they could not see that officer and according to them, she was away for training. Perhaps for customer service and etiquette training I guess.

I must be a bad person to some as making so fussy complaint. I could be being unreasonable, but the phone conversion still could not just cut off without ending. She could just said "... sorry, I believed you are on fire and this conversion is not going anywhere, so why not I call you back half an hour later after I checked with upper management on other alternatives and pls bear with us on this inconvenience" On hearing this, what else could I say?

Handling customers is an art!