In loving memory of my beloved wife

Weeks ago, I received a letter from HLB claiming that I have an inactive joint account. It was a joint account with my mother. The last transaction was dated back last July 2008. And so it had been more than 1 year without any activity. So I have a friend helping me to deposit RM10 to the account but was being refused as require either one of the joint holder IC to re-activitate the account.

I found this puzzling as it was never mentioned in the letter that it must be self presented with identification and I could not know why deposit money require IC verification. Apparently, I called my friend and requested to have to talk to the teller directly. And so she replied me that this is policy. And so I request her to pass the call to her next level for the policy verification. Again, she claimed that this is policy and began raising her voice. I was upset and so I am demanding a printed or photostat of the clause of the policy. She refused impolitely and raising her voice asking who and where is the other account holder. I said she is my mother and where is she has nothing to do with her and just help me to understand what is the issue here as I as the customer would like to read myself that there is this policy of require the account holder to activate the account and presence himself. Even it cannot be done over the phone or with my signature or any authorization or power of authorization. I found this is really ridiculous as I can sell off a property and inherit a wealth with just the power of authorization with conscent of the owner without the need of the presence of the sole person. Why I am the account holder with my authorization and power of authorization cannot re-activate the account or worse make a deposit? I repeatedly demand for the policy and I believed I annoyed her thus she threw off the phone and refuse to talk to me. The bank which is a servicing company refuse to service its customer and refuse to talk to me. I have my friend asked for her name and she refused to inform about her name. I repeated requested my friend to have her on the phone as she had act improfesionally by throwing tantrum to the customer.

Bank, please remember, I make deposit to you and it is my money and it is my money. How can you refuse to talk to the customer. I could be stubborn but please make me understand and convince me no matter how bad the situation could be.

I was really frustrated and so made a direct call to her manager reporting this complaint about the ill manner of his staff on treating customer and I informed him that i have been with Hong Leong Bank for at least a decade or so and although I may not have million Ringgit with the bank, I am definitely pulling out all my fund from it. I do not need to have the money to you and I am sure there will be other welcoming me although I just have a couple of thousand.

Shame on you, Hong Leong Bank. And this lady, Ms Yip, you never know who you are dealing with and I am writing to the HLB corp for a complaint. I had been in this town for longer than you and you are well known of ill treating your customer. You will have a lesson learn.